Yes, our punting tours and walking tours have separate check-in points. Please arrive at the meeting point 10 minutes before your scheduled tour time.

Walking tour meeting point: outside the Great St Mary’s Church at Senate House Hill, postcode CB2 3PQ. Look for a bicycle with a navy-blue umbrella labeled “Cambridge Walking Tours.”

Punting tour meeting point: by the river next to Granta Pub, address 14 Newnham Road, CB3 9EX. Look for the large sign that says “Granta Moorings.”

Our system cannot detect certain Chinese email domains such as qq, sina, or 163. Please use Gmail, Outlook, Yahoo, or a university email address instead.

If there is a student in your group, the entire group (including adults) is eligible for a 10% discount. Please enter the promo code “STUDENT” at checkout. If your group includes children, please enter the code “CHILD” followed by the number of children. For example, if there is 1 child, use “CHILD1.” If there are 6 children, use “CHILD6.” If your group includes both students and children, please use the “CHILD” discount code to receive the highest discount.

Yes. Our classic guided walking tour includes college entry, though access may vary daily. Our Cambridge walking tour includes visiting the grounds and chapel of Pembroke College, depending on opening hours. We also offer an upgrade option that includes King’s College and King’s College Chapel admission. If you wish to visit specific colleges, we recommend booking a private tour, as we can arrange entry based on each college’s schedule.

Our punting boats can carry up to 12 passengers, while our guided walking tours allow up to 20 participants per group. We take pride in ensuring our tours are enjoyable and safe, keeping groups small for comfort and a premium experience.

The punting tour is conducted in English. The guided walking tour can be in English, Cantonese, or Mandarin.

You can purchase tickets on-site on the day of your visit, but online booking is significantly cheaper. Moreover, by selecting your time slot in advance online, you can skip long queues on the day of the tour. During peak season, waiting time at ticket booths can be around 3 hours. Online booking also helps you plan your trip efficiently. Therefore, we strongly recommend booking online in advance.

Please check in 10 minutes before your scheduled tour begins.

Yes, you can call us to book your tour, ask questions, or make payment directly over the phone.

For punting tours with more than 12 participants or walking tours with more than 20, please contact us by phone or email for a customised group quote.

Yes, NHS staff working in the UK are eligible for special discounts to join our tours. Simply email us to receive a promo code as a token of our appreciation and respect for your work.

Even in bad weather, our tours will continue as scheduled. In light rain, we will provide umbrellas. In heavy rain, you may choose to continue the tour, receive a full-value refund voucher for a future visit, or opt for a 70% cash refund.

All our punters are professionally trained to ensure their voices can be heard clearly by every guest on board. Even if you are seated at the far end, you will be able to hear them. If not, feel free to ask them to speak louder.

For our punting tours, well-behaved dogs are welcome to join at no extra charge. Unfortunately, Cambridge colleges do not allow dogs inside, so they cannot join walking tours.

Yes, you can store items such as suitcases, strollers, or wheelchairs at our check-in counter during your tour. However, we are not responsible for any loss or damage.

Sorry, we do not have wheelchair access on the boats. However, our staff or punters can assist you in boarding. Please contact us at least 24 hours in advance to discuss your needs.

Yes, we provide a limited number of life jackets. Please email us at least 24 hours in advance so we can prepare them for you.

If you arrive late, we cannot offer refunds. Please allow yourself enough time to reach the meeting point.

Yes, you may bring your own food and drinks. Please use plastic cups instead of glass ones, and be mindful of others during shared tours so as not to affect their experience.

Sorry, we do not offer self-punting. If you have no experience punting, we recommend joining our guided punting tour instead, where you can relax and enjoy the scenery, food, and drinks while our knowledgeable guide rows for you. Self-punting boats can hold up to five people, whereas our guided boats are larger (up to twelve passengers), more comfortable, and provide historical commentary.

If you wish to feed the animals, please bring nuts and seeds instead of bread.

There is no specific age requirement for this tour, but children under 16 must be accompanied by a responsible adult over 18.

It is generally safe and there is no minimum age requirement. Life jackets are available for added safety if requested 24 hours in advance via email.

If you can normally sit and stand in daily life, boarding and disembarking the boat will not be an issue, though staff can assist if needed.

Sorry, for insurance reasons, guests are not allowed to try punting during the tour.

Smoking is only permitted during private tours, and only with the guide’s consent.

Public toilets are available near both our punting and walking meeting points. There are no toilets during the tours, so please plan accordingly.

Grand Arcade and Castle Hill car parks are located near Cambridge city centre and offer secure parking. Park and Ride facilities are also recommended — you can park outside the city and take convenient transport to the centre, which helps reduce congestion and emissions.

Our team consists of current Cambridge University students, graduates, and local experts with deep knowledge of the city’s history and university culture.

We recommend punting in the morning or at sunset for a calm and gentle experience. For a livelier atmosphere, choose the afternoon peak hours.

Don’t worry — the river current is weak, the water is shallow, and the boats are stable.

Our punters and guides appreciate tips, but tipping is not required. All tips go directly to your guide or punter in full.

In cold weather, blankets are provided on board. You may also bring warm drinks to enjoy during the tour.

No, our boats do not stop along the route, as the landmarks are all private university properties inaccessible by foot or bus. Our punting tour is a round trip returning to the same point of departure. However, if you prefer a one-way journey, we can arrange it for you on the opposite side of the river—please email us 24 hours in advance so we can prepare.

The Floating Cam Boat typically operates during peak season, allowing guests to purchase drinks during their punting journey. For more information, you can contact them directly via DM.

Yes, many successful proposals have taken place on our tours. For special arrangements like proposals, please contact us to discuss details.

All our tours depart on time regardless of group size.

Please note that due to insurance reasons, children over 1 year old are counted as one passenger. Infants under 1 year old are not counted. Each punting boat can hold up to 12 passengers.

If the child can sit on an adult’s lap without taking up extra space, children under 3 years old can join for free.

Our company operates 365 days a year, all year round.

If you have an “Off Peak” train ticket, it is valid on weekdays (Monday to Friday) between 9:30 a.m. and 4:00 p.m., and after 7:00 p.m. Unless otherwise stated, you can take any train operated by the same company during these hours. From Cambridge to London King’s Cross, trains depart roughly every 30 minutes. On weekends and public holidays, all trains are considered “Super Off Peak,” meaning you can take any train by your ticket’s operator. The last train from Cambridge to London departs after 10:00 p.m. We recommend downloading the “Trainline” app for instant booking and timetable checking.

If you or anyone in your household tests positive for COVID-19, please do not attend the tour. Contact us immediately to reschedule, request a voucher, or refund. You must upload your positive test result to the NHS app and inform us before 9:00 a.m. on the scheduled tour day to qualify for a refund.

Our guides are trained to ensure everyone can hear them clearly, even in groups of over 20 people. However, if you have hearing difficulties, you may ask them to speak louder. If notified in advance, we can also provide the guide with a speaker system.

Of course! Our tour guides can assist guests in taking memorable photos. If you require professional photography services, please make a reservation in advance.

Some products can be combined with the classic Cambridge punting experience. The default language is English. For Chinese commentary, please book the private boat tour for groups under 11 people.

The tour includes the historical development of the University of Cambridge, the stories behind each college, famous alumni such as Newton, Hawking, and Turing, interesting anecdotes, academic systems, and introductions to city landmarks and architecture.

Yes, all our shared and private tours provide Chinese commentary.

Our website supports the following payment methods:

• WeChat Pay

• Alipay

• Credit or debit card in GBP (Visa / MasterCard)

Of course! Customers who choose private tours can freely select their preferred starting time, and we will coordinate flexibly according to your arrangement.

• 1.5-hour shared tour: three sessions daily, starting at 11:00 / 13:00 / 15:00

• 3-hour in-depth shared tour: departs daily at 13:30

• Private tours: starting time is flexible according to your needs, and we will arrange accordingly.

Yes, we provide complimentary audio headsets for group customers to ensure that every visitor can clearly hear the guide’s explanation.

After you book a specific date, we will inform you in advance about which colleges can be visited that day. Summer access for each college is as follows:

• King’s College: open to visitors with ticket purchase, no group limit

• St John’s College: open to visitors with ticket purchase, limited to small groups of up to 4 people

• Pembroke College: can be visited through advance booking with us

• Trinity College: not included in our tour route. If you wish to visit, please book directly on Trinity College’s official website for their English-language guided group tour.

If a college is temporarily closed, for products that include admission tickets (such as the 3-hour in-depth tour), we will provide equivalent compensation, including:

• Discount voucher for Cambridge punting

• Souvenir wine from a Cambridge college

• Or an optional partial refund of equivalent value.